All our items are handmade, lovingly packed and shipped from our studio. All orders contain complimentary gift wrapping, if you require additional gift bags with your order (maximum of one per candle), please let us know within the comments section when placing your order.
Please expect standard deliveries to take the following times;
PORTOBELLO BOUTIQUE PICK-UP: Same day available Monday to Friday. Cost: Free
LOCAL DELIVERY within RBKC: Same day to 1 day. Cost: Free
UK: 2-5 Business Days. Free - Standard delivery, Free - Express delivery orders over £150.
Europe: 5-8 Business Days - Please be aware there may be additional tax to be paid upon receipt, as a result of the UK leaving the EU.
USA and CANADA: 8-10 Business Days. Cost: £20 - Orders up to £179, Free - Express delivery orders over £180.
MEA: 5-12 Business Days. Cost: £20 - Orders up to £179, Free - Express delivery orders over £180.
Rest of the World: 7-14 Business Days. Cost: £20 - Orders up to £179, Free - Express delivery orders over £180.
Expect standard deliveries to take 2-5 business days within the UK, 5-8 business days for EU, 8-10 business days for the US and 5-12 working days for the Rest of the World. Express delivery typically takes 1-2 business days within the UK and 2-5 business days for the Rest of the World.
We will arrange for packing and we will decide on the most suitable method of delivery either by post, courier or otherwise, to get your order to you as promptly as possible. We will give you an estimated delivery date for the Goods. We use Royal Mail, DPD and UPS delivery services, the times or dates provided by them are not guaranteed. You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
Telephone: +44 (0)208 964 1321